COINSTAR IS A RIP OFF

I had decided a few weeks ago that I wanted in on the $10 rebate from Coinstar you could get for simply putting $40 in change in one of their machines. I read the website
coinstar in detail outlining this deal. Now not every had used this machine before I wasn't exactly sure how they worked so once I got to the machine I did the short tutorial and read all the signs on the machine. The one sign taped to the machine said that you have to bring the receipt to the service desk. Knowing I had to choose an ecert or gift cert I was a little confused by that but thought that maybe that was just how this store worked with their coinstar machine. I went ahead and started looking through the choices for gift certs and when I couldn't decide I just figured I would put my money in and get it counted. I was over my $40 mark by just 76 cents. I had to work hard to get that $40, the last week I has $9 short and wound up having to buy $6 worth of change because prior to getting to the machine I didn't realize it took dollars as well.

Part of the advertising for this actually says "TRY" so I'm thinking this Coinstar trying to get new customers to use their machines. Of course, I'm looking for directions at the machine to get the rebate and all I remember was the website saying that I needed to keep the bottom part of the receipt to get the extra $10. My coins got counted and now I'm looking through my options and each one just wasn't that appealing to me. Of course I hit the back button to go back to the first screen that had different gift cert options than I was looking at and the next thing I know it's printing out a receipt. Umm okay.. so I go to the customer service desk and the lady hands me $37.16 Coinstar had taken my 8.9 cents on each dollar even though I didn't chose the cash option!!

The customer service lady said she could print a duplicate receipt for me, but this receipt only shows the $37 so I'm asking how I get my rebate. Of course they know nothing of this so I ask if I could get a copy of the receipt that came from the Coinstar machine. Sure, no problem.. so they walk me over to a copy machine which I had to pay the 10 cents for one copy of my receipt.. okay whatever.

I come home, find Coinstar's phone number so I can call them and get this worked out. The man I spoke to basically said "it's your fault you didn't select and it will time out" umm what? So I'm out my $3.63 plus the rebate huh? Basically yes.. so he suggests that I take the money some where else and get $40 in change and start again! Umm yeah you know how long it took me to get that $40 in change together? A long time, and I live in Chicago, this deal ends tomorrow and we're in the middle of negative degree windchills and snow! Yeah like I want to go back out in this weather, inconvenience the store for them to give me $40 in change, and start the process all over again. This is totally nuts.. So finally he puts me on hold to "talk to his supervisor" and comes back and gives me the same smoke so I said "okay so you are telling me I have to take time out of my day to lose even more money to complete this transaction because now I have to come up with another $4 in order to get the $10, how is this worth it??" and he hung up on me!!

Sorry this was not worth it to me.. I'm out my $3 and I'll never use their machines again.